Items that are a manufacturer defect must be reported within 3 days of receipt for replacement or credit. Please email firstname.lastname@example.org with a photo and let us know what the issue is.
We will not refund for items that are not damaged but will issue store credit. Postage will be paid to return to us by the individual wanting to exchange. We cannot guarantee the item will be received by us and we are not responsible if it doesn't make it here.
We do not refund for items that have a tracking number when shipped, show delivered, or if the address was not updated upon check out.
For additional help please contact Dawn Melton at email@example.com
All Jewelry Sales are final. (Sorry, no returns if you change your mind). If any items are missing or defective upon receipt, please notify Dawn Melton at firstname.lastname@example.org within 3 business days.
Returns are only accepted on MANUFACTURER DEFECTS. There are times when small pieces of the jewelry may be loose (i.e. jump rings, loose stone) and only need a minor adjustment or a dot of glue (we recommend E6000). These are NOT manufacturer defects and are INELIGIBLE for return. If a manufacturer defect is determined after a picture is sent and reviewed by our staff, the item will need to be returned within 5 days of return approval. Once item is received by our staff, a refund will be issued.
SHIPPING IS NOT REFUNDABLE.
In the event that the customer requests to cancel an order that has not yet been shipped, the order is subject to a $15 restocking fee.
Items that have been used or worn, no longer have the original tags, were ordered in error or broken due to misuse will not be eligible for return. Also, if more than 3 business days have passed since your order was confirmed as delivered, your item is no longer eligible for a return or credit.
For any questions/comments/concerns, please contact Dawn at email@example.com. PLEASE allow 2-3 business days for me to reply to your message. Please keep in mind that this is a small business.
I appreciate each of you and will get back to you as soon as I can. Thanks!